When you visit our website or use one of our services, you trust us with your information. Protecting personal data and your privacy is one of the greatest priorities of our company. It is important to us to give you clear and transparent information about the personal data we collect, why it is needed, how it is used and your rights over it.

The company responsible for the processing of your personal data is dependent on the purpose for which it is collected. For each processing purpose, you will be informed of the responsible company. It will be either “us” as “ISONOE”, or one of our local affiliates.

We use and process your personal data to be able to give you the best customer experience when visiting our website. We also process your personal data upon your request to be able to provide you with requested services, deliver your order or support you through our customer service.

Personal information is any kind of information that can be directly or indirectly attributed to you. Examples of personal data we process are name, address, e-mail address, telephone number, payment information and purchase order. We may also process usage history, IP address, member ID and information you provide when contacting our customer service.

Your personal data is generally stored within your country or a country of the EU/EEA but may also be transferred to and processed in a country outside this area. If necessary, your personal data may be shared within our company, with suppliers, sub-contractors and independent third parties carrying out specific tasks on our behalf — under the explicit rule that it must benefit and solely serve our customers.

You have the right to access, rectify, erase, and consult. In certain cases, you are also entitled to object to us using your data, or to transferring your data. If you have an account, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as “you”) with ISONOE, hereinafter referred to as “ISONOE”, “us” or “we”, at the ISONOE website, mobile website, or telephone (jointly referred to as “isonoe.co”).

By using isonoe.co and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please make sure you have read and understood the Terms before placing your order.
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Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the United Kingdom excluding Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands and mail forwarding companies, can place an order. ISONOE and its distributor reserve the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery.

The inclusion of any products or services on isonoe.co at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on isonoe.co at the time you place your order.

ISONOE wants to provide the best possible online experience. To make this possible we need to ensure that our services run like clockwork. You understand and agree not to ⁽ⁱ⁾ post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; ⁽ⁱⁱ⁾ act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the isonoe.co site, or which impacts the security of the site, or ⁽ⁱⁱⁱ⁾ employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site.

We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.

The prices displayed at isonoe.co include the statutory Value Added Tax but does not include a delivery charge.

Orders can be placed via isonoe.co only. Please visit our customer service pages for further information.

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact our team who will settle the refund.

ISONOE exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.

If you wish to cancel or return your order, please provide us with notice in writing either via email to customer@isonoe.co; and return the item(s) to us as set out in section 6 (Returns) below within the 14-day period. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items. Another payment method may be used for the refund, provided that you consent to such a change; in any case, this will not generate any additional charges.

If the item you have received is defective, please notify ISONOE promptly and return the item. ISONOE will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through isonoe.co (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), ISONOE reserves the right to cancel any order prior to the time it is delivered to you.

ISONOE guarantees a full refund for any returned items, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled or altered and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our “Payments & Returns”.

You can pay for your goods in various ways as set out below.

— Paypal

When paying by PayPal, ISONOE reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. ISONOE reserves the right to deny any purchase.

— Others

You are obliged to submit a correct e-mail address and to inform ISONOE if your e-mail address changes. Please note that ISONOE reserves the right to send payment requests to your e-mail address. Please note that we are unable to accept gift cards and merchandise cards as forms of payment via ISONOE. You will receive the legally required invoice in the shipping confirmation e-mail.

We kindly advise you to be mindful of your purchases and how you are purchasing them.

Nothing in these Terms shall exclude or limit ISONOE’s liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.

ISONOE is not responsible for indirect losses which are a side effect of the main loss or damage, for example, loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on isonoe.co shall be limited to the total price of your order.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

By entering a customer review for any of our products, You grant ISONOE, hereinafter referred to as “ISONOE” a non-exclusive, royalty-free worldwide license to use any of your written reviews in relation to its marketing and/or in its advertising, including without limitation, in the online store, in newsletters, email and other customer communications, store materials and other marketing purposes.

You hereby release and discharge ISONOE from all and any obligation to pay you for any use of your texts and any of the copyrights contained therein in connection with the uses described above, and You hereby release, discharge and agree to hold ISONOE and any person acting on ISONOE’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the customer reviews as described above.

ISONOE reserve the right to amend these Terms from time to time without prior notice, however, the Terms that were available to you on isonoe.co at the time of submitting the review will apply for that review. Please make sure to save a copy of the Terms, as we will not store or be able to provide you with old versions.

If there are defects in the goods you have purchased, ISONOE abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

ISONOE reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

All intellectual property rights, such as trademarks and copyrights at isonoe.co remain with ISONOE and its subsidiaries or licensors. Any use of isonoe.co or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of ISONOE.

ISONOE, Street, Postcode, London, United Kingdom
Registered Number: 01234567
VAT no. GB012345678
Contact: info@isonoe.co
Email: customer@isonoe.co
Phone: 0123 456 78 90

This cookie notice has been prepared with the intention of providing our website visitors with information about the technologies used on our website, and how our visitors can make informed choices about how to manage cookies.

Whenever you visit our website, we place cookies on your device for different reasons. A cookie is a small text-based file that is downloaded and stored on your computer, mobile or similar device and contains information about your navigation on the website. They can, for example, be used to keep track of which pages you visit on the website, to save the information you entered, or your preferences, such as language settings.

We use cookies to give you the full functionality of the website, customise your user experience, perform analytics and improve our services. Cookies are also used to deliver personalised advertising on our websites, apps, and newsletters across the internet and via social media platforms, to get insights regarding for example how many people click on a Social Media ad from us to visit a page on our website. The information is used to measure and optimize advertising in social media.

All cookies have a publisher which tells you who the cookie belongs to. Some cookies are placed on the websites by us, such cookies are called “first-party cookies”, while others are placed on the website by another organisation, with our permission. Such cookies are called “third-party cookies”.

Cookies can be stored for varying lengths of time on your browser or device. Temporary cookies, so-called session cookies, are stored in your device until you close your browser. Permanent cookies have an expiration date and when this date has passed, the cookie is deleted when you return to the website that created it. 

We use four categories of cookies — strictly necessary, performance, functional and marketing. Only the last three categories listed require user consent. For strictly necessary cookies, user consent is not required as these cookies provide a complete and continuous display of the content of the website so that you can access the website and receive an appropriate digital browsing and online experience.

You manage your cookie consent in “Cookie Settings” at the bottom of this website. You can accept all three categories of cookies or only one of them if you prefer. By agreeing to a category of cookies, you consent to all cookies in this category (see detailed cookie list below). You can change your preferences and refuse cookies at any time in Cookie Settings. Below you will find more detailed information about our categories of cookies as well as a list of all cookies used in that category.

If you prefer not to use cookies on your device, you can manage your cookie preferences by ticking it in the list of cookie categories in “Cookie Settings”. Please note that the changes/choices may affect the functionality of the website and may not be available to you for personalised offers or advertisements.

In addition to your consent withdrawal, you can easily stop your browser from accepting cookies by configuring your browser’s cookie settings. All commercial web browsers are featured with cookie management functionality. Please check your web browser to find out more about how to delete or disable cookies etc.

If you choose to “Accept All Cookies”, you accept all cookie categories and agree that we share this information with third parties, such as our advertising partners. This may in some cases mean your data will be processed outside the EU/EEA. If you choose “Only Required Cookies” no other cookies than the ones categorised as “strictly necessary” will be placed on your device. You can at any time disable cookies that are not categorised as strictly necessary for the site to function by withdrawing your consent.

If you have further questions about the processing of personal data, we invite you to familiarise yourself with our privacy policies where you will also find our contact information.